s89 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and s89 ("s89", "we", "us", "the Platform"). These Terms govern all access to and use of the s89 website, mobile platform, s89 Casino, sportsbook, live dealer lobby, and all related services (collectively, "the Services").

By completing the registration process, clicking any acceptance checkbox, making a deposit, or otherwise using any part of the s89 platform, you confirm that:

• You have read and understood these Terms in full;
• You agree to be legally bound by these Terms;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not on behalf of any third party.

s89 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of updated Terms constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.

2. Eligibility

Access to real-money gaming services on s89 is subject to the following eligibility requirements, which must be satisfied at all times during your use of the platform:

• Age: You must be at least 21 years of age. s89 enforces this requirement through mandatory Know Your Customer ("KYC") identity verification. Any player found to be under the age of 21 will have their account immediately suspended and all funds subject to review in accordance with our underage gambling prevention policy.
• Identity: You must be a real, natural person. Corporate entities, bots, and automated accounts are not permitted to register or hold accounts on s89.
• Jurisdiction: You are solely responsible for determining whether accessing and using s89 is lawful in your jurisdiction. s89 does not warrant or represent that use of its services is legal in all territories.
• Self-Exclusion: Players who have previously self-excluded from s89 or from any other gaming platform under a shared exclusion scheme are not eligible to register or re-register on s89 during the applicable exclusion period.
• Capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable to you.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold exactly one (1) registered account on s89. Operating multiple accounts — whether under the same or different identities — is strictly prohibited. s89 employs technical and manual detection measures to identify duplicate accounts. Where duplicate accounts are identified, s89 reserves the right to suspend all associated accounts, forfeit any balances derived from prohibited use, and permanently ban the player from the platform.

3.2 Account Information Accuracy

During registration, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address in Pakistan (or applicable territory), and a valid contact method. Providing false, misleading, or incomplete information during registration is a material breach of these Terms.

3.3 KYC Verification

s89 is required by its international gaming license to conduct Know Your Customer (KYC) identity verification before processing withdrawals. KYC documentation typically includes a government-issued photo identity document (CNIC, passport, or driving licence) and proof of address. s89 may request additional documentation at any time to comply with anti-money laundering (AML) obligations. Failure to complete KYC verification within a reasonable period will result in withdrawal holds and may lead to account suspension.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your s89 login credentials. s89 strongly recommends enabling two-factor authentication (2FA) on your account. You must notify s89 support immediately via live chat if you suspect unauthorised access to your account. s89 will not be liable for losses arising from unauthorised account access where the player has failed to take reasonable security precautions.

3.5 Account Ownership

Your s89 account is personal to you. You may not transfer, sell, gift, or otherwise assign your account or any balance within it to any third party. s89 reserves the right to verify that the person operating an account is the registered account holder at any time.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

s89 accepts deposits and processes withdrawals via the following payment methods for Pakistani players: JazzCash, EasyPaisa, HBL (Habib Bank Limited), UBL (United Bank Limited), Meezan Bank, and USDT (Tether, ERC-20 and TRC-20). s89 reserves the right to add or remove payment methods without prior notice.

4.2 Deposit Terms

All deposits must be made from a payment account held in your own name. Deposits from third-party payment sources are not permitted and may result in the reversal of funds and account suspension. Minimum deposit amounts apply and are displayed on the cashier page at the time of deposit. s89 does not charge deposit fees, though your payment provider may apply their own transaction charges.

4.3 Withdrawal Terms

Withdrawals are subject to the following conditions:

• KYC identity verification must be completed in full before any withdrawal is processed;
• Withdrawals must be made to a payment account held in the same name as the s89 registered account;
• Any active bonus funds must meet applicable wagering requirements before withdrawal of associated winnings is permitted;
• s89 reserves the right to process withdrawals in instalments where the withdrawal amount exceeds defined single-transaction limits;
• Withdrawal processing times vary by payment method — JazzCash and EasyPaisa withdrawals typically complete within 5 to 30 minutes following approval; bank transfers to HBL, UBL, and Meezan Bank may take up to 2 business days.

4.4 Currency

The primary account currency on s89 for Pakistani players is Pakistani Rupee (PKR). All balances, deposits, bets, and withdrawals are denominated in PKR unless the player has specifically selected an alternative supported currency. No hidden currency conversion fees are applied by s89 on PKR accounts.

4.5 Anti-Money Laundering

s89 is obligated under its international gaming license to comply with anti-money laundering (AML) regulations. s89 monitors transactions for suspicious activity and reserves the right to delay, hold, or reverse transactions pending AML review. s89 may report suspicious activity to relevant regulatory authorities without prior notification to the player.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and promotional credits offered by s89 are subject to the specific terms attached to each promotion, in addition to these general Terms. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

5.2 Wagering Requirements

Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is stated clearly in the terms of each individual promotion. Wagering requirements must be met within the specified time period; unused bonus funds will expire automatically upon the deadline.

5.3 Bonus Abuse

s89 reserves the right to void bonuses and withhold associated winnings where there is evidence of bonus abuse, including but not limited to: opening multiple accounts to claim a bonus more than once; placing low-risk or hedged bets designed to fulfil wagering requirements without genuine wagering intent; using automated scripts to generate bonus plays. Determination of bonus abuse is at s89's reasonable discretion.

5.4 Welcome Bonus

The s89 welcome bonus is available to new players making their first qualifying deposit. The welcome bonus may only be claimed once per player, per household, per device, and per IP address. Players who register multiple accounts to claim the welcome bonus more than once will have all associated accounts suspended and winnings forfeited.

6. Betting & Gaming Rules

6.1 General Betting Rules

All bets placed on the s89 sportsbook, s89 Casino, live dealer tables, and slot games are subject to the specific rules governing each product. These rules are accessible within each product section of the platform. By placing a bet, you confirm that you have read and accept the applicable product rules.

6.2 Cricket & Sports Betting

Cricket betting — including PSL, international Test matches, ODIs, T20Is, and other tournaments — is governed by s89's sportsbook rules. Odds are subject to change before a bet is confirmed. Once a bet is accepted and confirmed, the odds at the time of confirmation apply. s89 reserves the right to void bets in the event of data errors, obvious pricing mistakes, or match-fixing investigations.

6.3 Casino & Live Dealer Games

All casino games, including slots, baccarat, roulette, blackjack, Teen Patti, and Dragon Tiger, use certified random number generators (RNG) or live dealer procedures. Game outcomes are final once the round is complete. Disconnections during live dealer rounds will be handled in accordance with the relevant game's disconnection policy, accessible within the game interface.

6.4 Errors & Malfunctions

In the event of a system malfunction, software error, or obvious error in odds or game outcomes, s89 reserves the right to void the affected bets and return stakes to the relevant player accounts. s89 will not honour bets placed or winnings generated as a result of a technical error, regardless of whether the error was apparent to the player at the time.

6.5 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all betting products on s89 and are displayed within the relevant product interface. s89 reserves the right to adjust individual player stake limits at its discretion, including where unusual betting patterns are detected.

7. Prohibited Conduct

The following activities are strictly prohibited on the s89 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account or using another person's account;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using automated scripts, bots, or software to place bets or interact with the platform;
• Colluding with other players to manipulate game or betting outcomes;
• Exploiting software bugs, errors, or vulnerabilities for financial gain;
• Engaging in any form of money laundering or using s89 to process proceeds of illegal activity;
• Attempting to charge back deposits after using the deposited funds for betting;
• Making threats, using abusive language, or harassing s89 support staff or other platform users;
• Accessing s89 from a jurisdiction where doing so is explicitly prohibited by local law, where s89 does not hold a local licence;
• Any other activity that s89 reasonably determines to be fraudulent, abusive, or harmful to the integrity of the platform.

8. Intellectual Property

All content on the s89 platform — including but not limited to the s89 brand name, logo, website design, software, game interfaces, graphics, text, data compilations, and promotional materials — is the intellectual property of s89 or its licensed suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the s89 platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any s89 content without express written authorisation from s89.

9. Privacy & Data Protection

s89 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By using s89, you consent to the collection and processing of your personal data as described in the Privacy Policy.

s89 will not sell your personal data to third parties. Data may be shared with payment processors (including JazzCash, EasyPaisa, and Pakistani banking partners), identity verification providers, fraud prevention services, and regulatory authorities as required by law or license obligation. Full details are set out in the s89 Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, s89 and its affiliates, directors, employees, and licensors shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from use of or inability to use the platform;
• Losses arising from reliance on information or content displayed on the platform;
• Losses caused by third-party payment processing delays or failures;
• Interruptions to service caused by technical failures, maintenance, or force majeure events;
• Any indirect, consequential, special, or punitive damages, even where s89 has been advised of the possibility of such damages.

Nothing in these Terms shall limit s89's liability for fraud, death, or personal injury caused by s89's negligence, or any other liability that cannot lawfully be excluded.

Gambling involves risk. You acknowledge that you may lose some or all of the funds you deposit and wager on s89. s89 is not responsible for gambling losses incurred through normal use of the platform.

11. Responsible Gaming

s89 is committed to promoting responsible gambling. The platform provides the following tools to help players manage their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via the account settings. Limit reductions take effect immediately; increases are subject to a mandatory cooling-off period.
• Session Reminders: Timed reminders can be configured to alert players after a defined period of continuous play.
• Cool-Off Periods: Temporary account deactivation (from 24 hours to 6 weeks) is available immediately through 24/7 live chat support.
• Self-Exclusion: Permanent self-exclusion is available on request. Self-exclusion takes effect without delay and removes the player from all s89 marketing communications. Self-excluded players may not re-register during the exclusion period.
• Reality Checks: Net session win/loss information is available at any time from within the player account dashboard.

If you believe you may have a gambling problem, we encourage you to use the self-exclusion tool immediately and to seek support from a responsible gaming organisation. The s89 Responsible Gaming page provides further information and resources.

12. Account Suspension & Termination

s89 reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, including where:

• The player has breached any provision of these Terms;
• s89 reasonably suspects fraudulent, abusive, or illegal activity;
• The player fails to complete KYC verification within a required timeframe;
• Regulatory requirements or AML obligations require account action;
• The player has been identified as a vulnerable or problem gambler;
• The player's account has been inactive for an extended period (as defined in s89's dormant account policy).

Upon account closure for legitimate reasons not related to a breach by the player, any remaining real-money balance (excluding bonus funds) will be returned to the player via their verified withdrawal method after any required AML checks are completed.

Players may voluntarily close their account at any time by contacting s89 support via 24/7 live chat. Voluntary account closure requests will be processed within 24 hours of receipt.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which s89 holds its international gaming license. Any dispute arising from these Terms or your use of the s89 platform shall be resolved through the following process:

1. Internal Complaint: Contact s89 support via live chat or email at [email protected]. s89 will acknowledge your complaint within 24 hours and aim to resolve it within 10 business days.
2. Escalation: If you are not satisfied with s89's resolution, you may escalate the matter to the relevant gaming regulatory body under whose license s89 operates. Contact details for the regulatory authority are available on the s89 platform.
3. Final Resolution: Disputes that cannot be resolved through internal processes or regulatory escalation may be referred to an independent alternative dispute resolution (ADR) provider as designated by the applicable gaming license authority.

14. Amendments to Terms

s89 may update, modify, or replace any part of these Terms at any time. Changes will be published on this page with an updated effective date. Where changes are material, s89 will make reasonable efforts to notify active players via the platform or registered email address.

Your continued use of the s89 platform after any changes to these Terms have been published constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using s89 and may request account closure through the live chat support channel.

15. Contact Information

For questions, complaints, or support relating to these Terms and Conditions, please contact the s89 support team through the following channels:

• Live Chat: Available 24/7 directly within the s89 platform — the fastest way to reach us.
• Email: [email protected] — for non-urgent queries and formal complaint submissions.

s89 support agents are available around the clock and are trained on account, payment, and responsible gaming queries specific to Pakistani players. Average live chat response time is under two minutes.